Samsung Electronics
A 12-month UX design internship working on B2B enterprise device management and security solutions for Knox Manage.
Timeline
May 2024 - April 2025
Tools
Figma, UserTesting, Sketch, JIRA
Contribution
Competitive research, user interviewing, affinity mapping, wireframing to
high-fidelity prototyping, iconography and QA testing.
Introduction
12-months with Knox Manage
Over the past year, I worked as a UX Design Intern at Samsung for Knox Manage (KM), a B2B cloud-based Enterprise Mobility Management (EMM) solution enabling IT teams to remotely manage and secure employee devices. I collaborated with cross-functional teams including product managers, designers, researchers, and engineers for the entire product development lifecycle. This experience developed my skills in user research planning, stakeholder communication, user flow design, prototyping, and developer handoff processes while strengthening my understanding of complex B2B SaaS product design challenges and enterprise user needs.
Due to my NDA, I cannot go indepth about my actual project. However, please reach out via email if you would like to hear more.
Knox Manage Interface – Co-designed for iF Design Awards 2025
Core Design Challenge
Problem & approach
Problem: The key design initiative was adapting the KM-Lite Console for Small-Medium Businesses (SMB). The SMB IT administrators didn’t have the resources for large structured teams. They faced a steep learning curve and struggled to see the value in several complex, enterprise-level features.
The approach: This required updating the UX/UI patterns to be consistent with other Knox services, addressing both novice and expert IT administrator pain-points, streamlining complex workflows to be intuitive, while maintaining essential functionality and staying competitive within the EMM market place.
My impact & technical growth
Throughout the internship, I faced several challenges but created strategies to grow as a designer. These are key take-aways I have from my experience:
Learned to navigate a complex product space
Mastered complex EMM terminology and enterprise security concepts by adapting strategies to stay informed of technical jargon, self-directed product research and tested user flows.
Advocated for my design decisions
I would audit workflows to identify pain points and accessibility gaps. Then conducted competitive benchmarking and developed unmoderated usability tests to validate interaction patterns.
Clear cross-functional collaboration & hand-offs
Improved cross functional collaboration by understanding the business/technical requirements and constraints early. Then introduced detailed interaction notes to steamline handoffs.
Designing for a whole system, not one feature
To ensure consistency, I would present my work at multiple levels such as the internal KM team, the full Knox design team and PMs. Their feedback would shape the feature to fit the Knox ecosystem.
Acknowledgements
Thank you to my team!
I am incredibly grateful to the Samsung UX team for their mentorship throughout this internship, especially the Knox Manage team. Their guidance has been so in helpful towards my growth as a designer. I value the professional insights and lasting connections built along the way. Thank you for the collaboration, the laughs, and the memorable team-bonding experiences that made this year so impactful.
Moments with the incredible UX team who made this journey unforgettable